POLICY RECORD / P03
Refund / Cancellation Policy
This policy applies to recurring USD subscriptions and usage credits for the online workspace.
Cancel a subscription
Email support@spenceelectrical.shop from the account or receipt email before the next renewal. Include the plan, billing date, and transaction reference. Cancellation stops future renewal.
Access after cancellation
Paid features remain available through the end of the current paid billing period unless access is suspended for fraud, abuse, chargeback misuse, or a legal requirement. Remaining plan credits follow the plan terms at period end.
Refund boundary
Consumed credits and completed digital generation or export activity are normally non-refundable. A change of mind after substantial use does not create a refund right beyond any mandatory law that applies.
Duplicate, incorrect, or unauthorised charges
Contact support promptly with the charge date, amount in USD, receipt email, and payment reference. We will investigate duplicate billing, an incorrect plan amount, or activity the account holder does not recognise.
Technical failure
If credits were deducted but the requested record or export was not delivered, contact support with the record reference and approximate time. We may restore credits or provide an appropriate remedy after verification.
Payment disputes
Please contact us before filing a payment-provider dispute so we can review the transaction. This does not restrict any legal right to dispute an unauthorised charge.
Mandatory consumer rights
Nothing in this policy removes rights that cannot be waived under applicable consumer law. Digital-content withdrawal and cancellation rules can vary based on location, immediate performance, and consent.